Privacy Policy

Last updated: 30/06/2026

This Privacy Policy explains how A.R.X. Roblox Commissions collects, uses, stores, and protects personal data when you use our website, platform, profiles, services, or related features.

By using A.R.X., creating an account, submitting a profile, contacting users, purchasing services, or browsing the website, you agree to the processing of your personal data as described in this Privacy Policy.

Who We Are

The platform is operated by:

A.R.X., Matej Žitnik Slatinšek s.p., 3D Oblikovanje
Registered in: Slovenia
Business address: Šlandrova ulica 2, Pragersko, 2331 Pragersko
Email: support@arxcomms.com

For general business inquiries: contact@arxcomms.com
For website-related questions: info@arxcomms.com

For the purposes of data protection law, A.R.X. is the data controller for personal data processed through the platform.

What Data We Collect

We collect different types of personal data depending on how you use the platform.

Account Data

When you register or use an account, we may collect:

username
display name
email address
password, stored securely in encrypted/hashed form
account role, such as developer, client, studio, or individual
account status
login activity
profile completion status
Profile Data

If you create a public or private profile, we may collect and display:

profile picture
banner image
description/bio
skills
tags
portfolio images
portfolio videos or video links
external portfolio links
social links
Discord or other contact details, if provided
prices or price ranges
availability
country or region
work examples
uploaded media
profile tabs and sections
profile update history

Some of this information may become publicly visible once your profile is approved.

Verification and Moderation Data

If you apply for approval, verification, higher status, or platform badges, we may collect:

portfolio examples
explanations of past work
links to public work
proof of experience
client feedback or references, if voluntarily submitted
communication with A.R.X.
internal moderation notes
report history
review history
assigned platform tags
approval/rejection decisions

We may use this information to decide whether a profile should be approved, verified, tagged, hidden, or removed.

Messages and Communication Data

If A.R.X. provides on-site messaging, contact forms, support forms, or similar features, we may process:

messages sent between users
support requests
notifications
email replies
reports
complaints
attached files
timestamps
sender and recipient information

If users communicate outside A.R.X., such as through Discord, email, ArtStation, or another external platform, that communication is controlled by those external platforms and users, not by A.R.X.

Reviews, Reports, and Feedback

We may collect:

reviews
ratings
feedback after commissions
reports about users
report evidence
comments about completed or failed projects
internal notes used for moderation

We may use repeated feedback patterns to assign or remove public platform tags.

Billing and Purchase Data

We do not require full billing information just to create an account.

If you purchase memberships, services, profile reviews, quality checks, consultations, or other paid A.R.X. services, we may collect billing information needed for payment, invoicing, tax, and legal compliance.

This may include:

full legal name
billing address
country
email address
phone number, if required
company name, if applicable
VAT/tax number, if applicable
order history
invoice details
payment status

Payment card data is normally processed by payment providers such as Stripe, PayPal, WooCommerce payment integrations, or similar services. A.R.X. does not intentionally store full card numbers.

Technical Data

When you use the website, we may automatically collect:

IP address
browser type
device type
operating system
pages visited
referral source
timestamps
login attempts
security logs
cookie identifiers
approximate location based on technical data
error logs

This helps us keep the site secure, fix bugs, prevent abuse, and understand how the platform is used.

Cookies and Similar Technologies

We may use cookies and similar technologies for:

Essential cookies may be necessary for the website to work.

Analytics, advertising, tracking, or non-essential cookies will be used only where legally allowed and, where required, with user consent.

More details should be provided in a separate Cookie Policy.

How We Use Your Data

We use personal data for the following purposes:

To Provide the Platform

We process data to:

create accounts
allow login
build user profiles
display public profiles
allow creators to showcase work
allow clients to browse creators
enable search and filtering
provide messaging or contact features
show notifications
manage bookmarks, follows/watchlists, or profile updates
To Review and Moderate Profiles

We process data to:

approve or reject profiles
check profile quality
prevent spam
detect stolen or fake content
assign platform tags
process verification requests
investigate reports
remove unsafe links
suspend or ban abusive accounts
To Provide Paid Services

We process data to:

provide profile reviews
provide quality checks
provide project guidance
provide creator matching
provide consulting
provide tutorials/courses
process membership features
manage orders
issue invoices or receipts
To Communicate With Users

We use data to:

respond to support requests
send account emails
send important platform notices
send verification decisions
notify users about messages
provide service updates
contact users about safety, moderation, or legal issues
To Improve and Secure the Website

We use data to:

detect bugs
prevent abuse
block spam
prevent fraud
protect accounts
monitor security
improve performance
understand which features are useful
To Comply With Legal Obligations

We may process or disclose data when necessary to:

issue invoices
meet accounting or tax obligations
respond to lawful requests from authorities
protect legal rights
enforce our Terms & Conditions
handle disputes or claims

Legal Bases for Processing

Depending on the situation, we rely on one or more legal bases:

Contract

We process data when necessary to provide the platform, user accounts, profiles, paid services, memberships, messaging, and support.

Legal Obligation

We process billing, invoice, accounting, tax, and legally required records where required by law.

Legitimate Interest

We process some data to protect the platform, moderate content, prevent abuse, improve services, handle reports, maintain security, and operate a trusted creator network.

Consent

We rely on consent for optional things such as certain cookies, marketing emails, optional public profile details, or other processing where consent is required.

You may withdraw consent at any time where consent is the legal basis.

Public Profile Information

Some profile information may become public after approval, including:

display name
profile picture
description
skills
portfolio images/videos
prices
availability
tags
verification status
external links
selected contact details

Do not upload or publish anything you do not want other users or visitors to see.

A.R.X. may hide, remove, or edit public profile information if it violates our rules, appears unsafe, or does not meet platform standards.

External Links and Third-Party Platforms

Profiles may include links to external websites or platforms such as:

ArtStation
Discord
YouTube
personal websites
Roblox-related pages
KW Studio or other partner sites
social media

A.R.X. is not responsible for the privacy practices, content, downloads, messages, payments, or security of external platforms.

When you click an external link, that website’s own privacy policy applies.

Who We Share Data With

We do not sell personal data.

We may share data with trusted service providers where needed to operate the platform, including:

website hosting providers
WordPress/plugin providers
email delivery services
payment processors
invoice/accounting tools
security tools
analytics providers
spam-prevention tools
customer support tools

These providers may only process data as needed to provide their services to A.R.X.

We may also share data:

when legally required
with law enforcement or authorities under valid legal process
to protect users, the platform, or legal rights
during business transfer, restructuring, or legal succession, if applicable

Payments and Billing

If you purchase paid A.R.X. services or memberships, your billing data may be processed by payment providers and checkout systems.

A.R.X. may keep order and invoice records for legal, accounting, and tax purposes.

Payment providers may process your payment information under their own privacy policies.

A.R.X. does not handle payments between clients and creators unless a separate payment system is introduced in the future.

Data Retention

We keep personal data only as long as necessary for the purposes described in this Privacy Policy.

Typical retention periods may include:

account data: while your account exists
public profile data: while your profile is active or pending moderation
billing/invoice data: for the legally required accounting/tax retention period
support messages: as long as needed to handle the request and maintain records
moderation records: as long as needed for safety, abuse prevention, and dispute handling
security logs: for a limited period unless needed for investigation
deleted accounts: some data may be retained where required by law or needed for legitimate safety/legal reasons

If you delete your account, we will remove or anonymize personal data where possible, unless we need to keep certain information for legal, security, accounting, dispute, or abuse-prevention reasons.

Your Data Protection Rights

Depending on the situation and legal basis, you may have the right to:

access your personal data
request correction of inaccurate data
request deletion of your data
restrict processing
object to processing
request data portability
withdraw consent
complain to a supervisory authority

To exercise your rights, contact:

info@arxcomms.com

We may need to verify your identity before handling your request.

Some rights may not apply in every situation, especially where we must keep data for legal, accounting, tax, security, or dispute-related reasons.

Complaint to the Supervisory Authority

If you believe your personal data rights have been violated, you may contact the Slovenian data protection authority:

Information Commissioner of the Republic of Slovenia
Dunajska cesta 22
1000 Ljubljana
Slovenia
Email: gp.ip@ip-rs.si
Website: www.ip-rs.si

You can also contact us first at:

info@arxcomms.com

Security

We take reasonable technical and organizational measures to protect personal data, including:

secure account login
password hashing
access controls
moderation controls
hosting security
plugin/theme updates
anti-spam measures
limited admin access
backups where appropriate

No website or online service can guarantee absolute security.

Users are responsible for keeping their own login details secure and avoiding suspicious links, files, or external websites.

Children and Minors

A.R.X. may be used by Roblox creators, some of whom may be minors.

Users under 18 should use the platform with permission and supervision from a parent or legal guardian, especially when discussing paid work, commissions, payments, contracts, or business arrangements.

Users under 15 may need consent from a parent or legal guardian for certain personal data processing.

A.R.X. may restrict paid services, billing, memberships, or business-related features to users who are 18 or older.

If we learn that we collected personal data from a child without proper consent where required, we may delete or restrict the account.

Parents or guardians may contact us at:

info@arxcomms.com

International Data Transfers

Some service providers used by A.R.X. may process data outside Slovenia or outside the European Economic Area.

Where required, we rely on appropriate safeguards such as:

EU adequacy decisions
Standard Contractual Clauses
data processing agreements
provider security commitments

Marketing Communications

We may send marketing emails only where allowed by law.

You can unsubscribe from marketing emails at any time.

Important account, security, billing, moderation, or service-related emails are not marketing and may still be sent where necessary.

Automated Decision-Making

A.R.X. does not currently use automated decision-making that produces legal or similarly significant effects on users.

Profile approval, verification, tags, and moderation decisions may involve manual review.

Some automated tools may be used to help detect spam, abuse, security risks, or suspicious activity.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If changes are important, we may notify users through the website, email, account notices, or platform notifications.

Continued use of the platform after changes means the updated Privacy Policy applies.

Contact

For privacy-related questions, contact:

info@arxcomms.com

For support:

support@arxcomms.com

For business inquiries:

contact@arxcomms.com